FAQ

It may take some time for the email to arrive.

Please check your junk mail or try again to generate a new password.

If the problem persists, you can contact us via: [email protected].

GameO will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with our privacy policy.

Disclosure of your personal data may only be made in specific circumstances identified in our privacy policy: in the case of a merger, acquisition or sale of GameO assets, or if required by law.

For more information, we invite you to read our privacy policy by clicking here.

Go to your account by clicking on your profile situated at the top right of the web window.

You will be automatically redirected to page with all your personal information.

Here you can change your account information..

Click on “Sign In” and choose the "Create an account" button in the "New Customers" section.

Then enter the various data requested.

Once you have registered, you will receive a confirmation e-mail with your personal details.

Lost your login?

Click on "Sign In", then on "Forgot Your Password?" and enter your e-mail address.

A link will then be sent to you by email, allowing you to reset your password.

No, the order is considered final from the moment you confirmed it.

It may take some time for the email to arrive.

Please check your junk mail.

If the problem persists, please contact us: [email protected].

At this moment we can only deliver in the Benelux (Belgium, Netherlands, Luxembourg) and France.

With an experienced management team that has been in the gaming industry for over 20 years and with the trust of the industry's most prestigious partners, GameO offers a totally personalized gaming experience.

At Gameo.com you can find everything to complete your gamer equipment.

Yes, you need to create an account to proceed to an order.

It helps us to send you all updates & information about your order.

Please send an email to [email protected] so that we can identify and solve the problem.

Discounts are occasional and not systematic…

Stay informed about our promotions via our newsletter...

The payment methods that GameO accept are Visa, Mastercard, Maestro, Bancontact, iDeal.

If you order before 2 p.m., you will receive your order the next day.

In general, the delivery time is 48 hours, depending on the country where you order and possible transport delays.

You will receive all information about your order by e-mail.

If the product you received does not suit you, please return it in within 30 days in its original packaging.

Please note that if the product is a video game/software and the packaging is unsealed, we will not be able to exchange or refund.

If the product received is damaged, we are sorry. In order to find the best solution, please send us an email with pictures via [email protected].

-If you do not want to keep the product, you can return it to us in the original packaging within 30 days.

You can then return the package to the address below:

Gameo
Rue du Grand Champs 14
5380 Fernelmont
Belgium

Always provide your order number on the return shipment, so that we know that the package comes from you.

-If the product is defective within the warranty period of 1 year, or has been delivered damaged, please contact us.

Send us a photo and/or explanation of the defect or damage by e-mail, so that we can properly assess it.

If accepted, we will provide a return label for you in this case.

Supplies are communicated in our newsletter and on our website www.gameo.com.

Only the team members who have a legitimate interest within Gameo will have access to this data.

They must, of course, treat that data confidentially and securely.

For information regarding GameO's use of cookies, you can read our Privacy Policy by clicking here.

No, some data must remain stored and available for a certain period in order to respond to public enquiries, even if access or use is not possible in any other case.

For accounting purposes in the fight against fraud, EU legislation is clear. Data from a previous sale of 6 years can be claimed.

No, the collection of data via GeoIP for VAT purposes is a legitimate collection in the context of a sale.

GameO is responsible for applying the correct VAT rate, and the end user is obliged to pay this VAT.

This is implicitly part of the context of a sale, hence the lack of need to give your consent.

Yes, if the data collected is legitimate/necessary (such as obtaining a postal/IP/address/name) to issue an invoice or deliver an order.

We collect and process the following data: name, first name, postal address, e-mail address, password and IP address.

Only the data necessary to issue an invoice and to meet our legal and fiscal obligations are collected.

Yes, GameO collects user consent for marketing campaigns using shopping cart data or consumer data in person.

Yes, GameO remains transparent as well with the end user about the various steps taken for marketing purposes.

Yes, GameO provides the ability to unsubscribe as well by providing the appropriate links and has an operational Customer Service department.

Gameo does not process personal data of European end users outside of Europe.

At any time, you can access and modify your collected data from your customer account by going to your profile icon at the top right of the web window.

At any time, you can close your account from your customer account.

To do so, go to your account by clicking on your profile at the top right of the web window.

You will be automatically redirected to the page with all your personal information.

The GDPR is a set of rules to protect your personal data for data processing carried out in the context of GameO's activities within the European Union.

Need Help?

You can contact our team at any time by emailing [email protected]

We’re always on hand to help if you have any questions or need support with your order. 

You can also contact us through our social media: Facebook / Instagram

We’re standing by and ready to help!