Privacy Policy

GAMEO – Privacy Policy

 

1. GENERALITIES

 

1.1. The website www.gameo.com is owned by ESQUAD SRL (hereinafter referred to as "Gameo"), a Belgian company specialising in the online sale of electronic games and other software and accessories. 

 

1.2 For the purposes of the RGPD, ESQUAD SRL is the data controller.

 

Our full contact details are as follows:

ESQUAD SRL

6, Rue Georges Cosse, 5380 Fernelmont

BE 0553 909 392

E-mail: [email protected]

 

If you have any questions about the processing of your personal data or if you wish to exercise your rights under the RGPD, please contact us by email at: [email protected] .

 

1.3. We process your personal data in accordance with applicable personal data protection legislation, which includes the General Data Protection Regulation No. 2016/679 of 27 April 2016 ("GDPR") and Belgian data protection laws.

 

1.5. This Privacy Policy applies only to "personal data" or "personal data" within the meaning of the GDPR, excluding statistical results provided as aggregated and anonymised data by GAMEO.

 

Personal data" or "personal data" is defined as data relating to an identified or identifiable individual, whether directly or indirectly, that (i) you provide to us yourself, or (ii) we allocate to you to enable you to use our services, or (iii) is generated by your use of our services or by your activity on our site.

 

 

2. TO WHOM IS THIS PRIVACY POLICY ADDRESSED?

 

This Privacy Policy is addressed to the following categories of data subjects:

• Customers who create a personal account on our website;
• Visitors to our website;
• All persons who contact us via our website or e-mail address;

 

3. WHAT DATA DO WE PROCESS AND FOR WHAT PURPOSES?

 

3.1. IF YOU HAVE CREATED A CUSTOMER ACCOUNT ON OUR SITE

 

3.1.1. We process the following data:

• Your personal identification data (surname, first name and date of birth);
• Your contact details (e-mail address and telephone number);
• Your billing and delivery details (postal address, country, telephone number, payment method);
• Orders placed;
• Your IP address and your log in data on our eshop;

 

We process this data in order to conclude and execute the contract you have entered into with us in order to acquire our products available on our e-shop (art 6, §1, b) GDPR) and to carry out direct marketing in relation to the products you have already purchased on our e-shop (soft opt-in).

 

3.1.2. On the basis of your consent (art 6, §1, a) GDPR), we also process the following optional data:

- Your wish list relating to purchases on our site;

- Your subscription to our newsletter;

 

We process this data in order to make your experience on our site completer and more convenient. 

 

3.2. IF YOU HAVE CONTACTED US

 

With your consent, we process the following data:

- Your identification data (name);

- Your contact data (e-mail);

- The content of your message;

 

We process your data in order to contact you when you have left your contact details to obtain further information about our services (consent).

 

3.3. IF YOU ARE A VISITOR TO OUR WEBSITE

 

When you visit our website, we collect certain information about your browser, IP address, etc., in order to, among other things, make your use of our website as efficient and comfortable as possible (collection of statistics) and to protect our IT systems from attacks and other illegal activities.

 

This data is collected by means of cookies (see Cookie Policy).

 

4. HOW LONG DO WE KEEP YOUR DATA?

 

Your data is kept by us for the period necessary to conclude the contract.

 

We will delete your personal data as soon as the purpose for which it was collected and processed ceases to exist and within the following time limits:

 

1. Data processed in the context of and for the purpose of providing our sales service is actively retained for the time necessary to perform the contract or to monitor our contractual relationship and will then be archived for the statutory limitation period for contractual actions of 10 years, before being permanently deleted when the limitation period expires.

 

1. We reserve the right to retain your data for a further period in the event of a dispute or litigation concerning the correct performance of the contract, in which case your data will be retained until the dispute is resolved amicably or by court order.

 

1. The data of persons who have contacted us for pre-contractual measures without concluding a contract or to obtain additional information or who have created a customer account on our site without concluding a contract, are retained and will be deleted after 12 months if no further action has been taken by these persons within this period.

 

1. Information collected during your visit to our website will be deleted in accordance with our cookie policy.

 

5. TO WHOM MAY YOUR DATA BE TRANSFERRED?

 

Your personal data may be transferred to our suppliers, subcontractors and professional service providers, who provide services that include data processed on our behalf. These parties may only process your personal data in order to perform their duties and within the limits of our instructions.

 

We do not transfer your data to countries outside the European Economic Area.

 

We may transfer your personal data to public authorities or other third parties where required by law or where necessary to protect and defend our legal interests.

 

Other than this, we will not pass on any of your personal data, pseudonymised or otherwise, to third parties. We do not sell your data to advertisers or any other third party.

 

 

6. WHAT SECURITY MEASURES HAS GAMEO IMPLEMENTED?

 

In order to protect your personal data against loss, destruction and unauthorised access or manipulation, GAMEO has taken both technical and organisational security measures.

 

This means, on the one hand, that our computer system is equipped with back-up, filtering and firewall systems to protect your personal data and, on the other hand, that our employees have been made aware of the risks associated with data breaches and trained to handle your personal data correctly, and that access to your personal data is only granted to authorised persons in the course of their duties.

 

7. YOUR RIGHTS

 

The GDPR gives you the following rights, which you can exercise by sending an e-mail to: [email protected] .

 

Right of access: you have the right to obtain confirmation from us that your personal data is being processed by us and, if so, to have access to it and to obtain information about the origin of the data and the nature of the processing carried out.

 

In any case, when you have created a customer account, the customer area of the site www.gameo.com , allows you to have immediate access, via download, to all the personal data that are processed by our services in CSV format (with the exception of cookies).

 

Right of rectification: according to the law, you can ask us to rectify and/or complete your inaccurate or incomplete personal data.

 

However, once you have created a customer account, the customer area of the website www.gameo.com already allows you to rectify and/or complete your personal data. You can update your personal information via your account: (1) To confirm the accuracy of the personal information we have collected about you; (2) to update your personal information.

 

Right to erasure: Without prejudice to the legal retention periods set out in Article 4, you may request us to erase your personal data or delete your account, in particular when it is no longer necessary for the purposes for which it was collected or processed, or if you have revoked your consent to its processing and there is no other legal basis for its processing.

 

Right to limited processing: under certain conditions, you have the right to request limited processing, in which case your personal data may, with the exception of storage, only be processed by GAMEO with your consent or for the establishment, exercise or defence of legal claims, for the protection of the rights of third parties or for important reasons of public interest.

 

Right to data portability: if technically possible, you have the right to ask us to transfer your personal data to another data controller.

 

Right to object: you always have the right to object, without giving any reason and free of charge, to the use of your personal data for direct marketing purposes by sending a request to: [email protected] .

 

Right to withdraw your consent: if the processing of your personal data is based solely on your consent, you have the right to revoke it at any time, it being specified that the withdrawal of your consent will not affect the lawfulness of processing carried out prior to such withdrawal, or of processing that is based on a basis other than consent.

 

If you are registered as a customer, the customer area www.gameo.com allows you to delete the optional data you wish.

 

Right to lodge a complaint with the supervisory authority: if you consider that your rights in relation to the processing to which you are subject have not been respected by GAMEO, you may lodge a complaint at: [email protected] , or if this is not dealt with satisfactorily, with the competent Data Protection Authority.

 

8. OTHER LINKED WEBSITES

 

Our website may contain links to other websites provided by third parties.

 

We are not responsible for the content or privacy practices of other sites, even if you accessed a third party's website using links on our website.

 

When you visit these other sites, we strongly recommend that you check the privacy policies of those sites before disclosing any personal information.

 

9. CHANGES TO THIS POLICY

 

GAMEO reserves the right to amend or modify this Policy without notice. If necessary, GAMEO will post the changes on this page along with the date of the revision. The amended Privacy Policy will be effective as of that revision date. It is your responsibility to check the Policy each time you visit this website.